| CODE | TRM2200 | ||||||
| TITLE | Travel Intermediation, Operations and Regulatory Frameworks | ||||||
| 今日黑料 LEVEL | 02 - Years 2, 3 in Modular Undergraduate Course | ||||||
| EQF/MQF LEVEL | Not Applicable | ||||||
| ECTS CREDITS | 4 | ||||||
| DEPARTMENT | Tourism Management | ||||||
| DESCRIPTION | This study‑unit provides students with a foundational understanding of how travel operators, and related tourism intermediaries function within the wider tourism system, while also introducing the basic international regulatory principles that shape tourism and hospitality operations. Students explore the structure, roles, and operational practices of travel intermediaries, alongside the regulatory, ethical, and international consumer‑protection frameworks that govern tourism activities. The study-unit examines how travel products are designed, packaged, priced, and delivered, and how legal obligations, rights, and responsibilities influence decision‑making across the sector. Emphasis is placed on the interaction between operational processes and legal requirements, including contracting, liability, traveller rights, and regulatory compliance. Study-unit Aims: 1. Provide a clear understanding of how travel agencies, tour operators, and other intermediaries operate within the tourism distribution system. 2. Provide a foundational knowledge of regulatory structures, rights, obligations, and frameworks relevant to tourism and hospitality. 3. Analyse how operational and legal considerations intersect in areas such as itinerary planning, product packaging, contracting, customer service, and risk management. 4. Discuss the competencies needed to evaluate contemporary developments in travel intermediation, including digitalisation, consumer protection, and EU ‑level tourism regulatory frameworks. Learning Outcomes: 1. Knowledge & Understanding By the end of the study-unit the student will be able to: 1. Describe the evolution, classification, and functions of travel intermediaries; 2. Discuss key operational processes including itinerary design, product packaging, pricing, and supplier contracting; 3. Explain the very basic principles of Maltese, UN Tourism and EU tourism ‑related legislation, including traveller rights and sector‑specific regulatory frameworks; 4. Identify the regulatory obligations of tourism operators and the rights of consumers across different stages of the tourism experience; 5. Recognise how digital platforms, reservation systems, and technological developments influence both operations and regulatory compliance. 2. Skills By the end of the study-unit the student will be able to: 1. Apply principles of itinerary planning, tour packaging, and pricing to practical scenarios; 2. Assess supplier relationships, contracting considerations, and risk‑management requirements; 3. Differentiate between types of liability, including negligence, contractual obligations, and regulatory breaches in tourism contexts; 4. Communicate using industry‑appropriate terminology and legal concepts; 5. Work collaboratively on tourism product development tasks that integrate operational and legal considerations; 6. Evaluate real‑world tourism scenarios involving compliance, consumer protection, and operational decision‑making. Main Text/s and any supplementary readings: |
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| STUDY-UNIT TYPE | Lecture | ||||||
| METHOD OF ASSESSMENT |
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The University makes every effort to ensure that the published Courses Plans, Programmes of Study and Study-Unit information are complete and up-to-date at the time of publication. The University reserves the right to make changes in case errors are detected after publication.
The availability of optional units may be subject to timetabling constraints. Units not attracting a sufficient number of registrations may be withdrawn without notice. It should be noted that all the information in the description above applies to study-units available during the academic year 2026/7. It may be subject to change in subsequent years. |
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