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Learning Outcomes: Knowledge and Understanding

By the end of the unit the student will be able to:

• Explain key communication models and how they apply in Organisational settings;
• Describe organisational structures, stakeholder expectations, and communication flows;
• Recognise cultural, contextual, and digital factors that shape communication effectiveness;
• Knowing how organisations function and how communication flows vertically and horizontally; formally and informally;
• Identify organisational communication barriers and strategies to overcome them;
• Enhance digital communication norms and channels, response expectations, and digital professionalism;
• Learn business writing conventions: email etiquette, report structures, tone, clarity, and conciseness;
• Enable awareness on intercultural communication: cultural differences in tone, hierarchy, directness, and non-verbal cues;
• Describe the role of ethical communication: transparency, confidentiality, fairness, and integrity.

Learning Outcomes: Skills

By the end of the unit the student will be able to:

• Demonstrate active listening, questioning, and summarising techniques;
• Communicate clearly and concisely in written, verbal, and digital formats;
• Deliver structured presentations to enhance engagement;
• Give and receive feedback constructively;
• Develop non-verbal communication skills: body language, tone, pace, and presence;
• Manage conflict and difficult conversations with assertiveness and professionalism;
• Adapt communication style to audience, purpose, and context;
• Use critical thinking to interpret information and craft meaningful messages;
• Communicate ethically, responsibly, and with sound professional judgement;
• Negotiate and influence through framing ideas, building alignment, and managing resistance;
• Network effectively through rapport building and relationship management.